Terms and Conditions

Our terms  

  1. These terms  

1.1 What these terms cover. These are the terms and conditions on which we supply our services to you.  

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These  terms tell you who we are, how we will provide our services to you, how you and we may change or end the  contract, what to do if there is a cancellation, or a problem in the delivery of the services, and other  important information. If you think that there is a mistake in these terms, please contact us to discuss, on  07748 907858.  

  1. Information about us and how to contact us  

2.1 Who we are. We are All About Dogs Cheshire, established and trading in England. Our trading address is  129 Sinderland Road, Altrincham, Cheshire, WA14 5JJ.  

2.2 How to contact us. You can contact us by telephoning us on 07748 907858 or by writing to us at  hello@aadogs.co.uk and 129 Sinderland Road, Altrincham, Cheshire, WA14 5JJ.  

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the  email address or postal address you provided to us in your order.  

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes  emails.  

  1. Our contract with you  

3.1 How we will accept your order. Our acceptance of your order will take place when we write to you (in the  first instance by email, unless you fail to provide us with an email address) to accept your order, at which  point a contract will come into existence between you and us, on these terms and on the specific provisions  we agree with you in your order in relation to the services we will provide. Please note that prior to our  confirmation of your first order with us we will require a consultation (which will include meeting you and  your dog), and we will not confirm the first order until the consultation has been completed to our mutual  satisfaction. We reserve the right to require a subsequent consultation depending on the time that has  elapsed since the initial consultation, any change in your requirements and any change in the specification of the services that you may request.  

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the services. This might be because (i) the services are unavailable and/or we  are unable to provide the services, (ii) we have identified an error in the price or description of the product  or (iii) we are unable to meet any deadline you have specified.

3.3 Your order confirmation. We will confirm your order in writing (by email wherever possible) and tell you  what we will be proving to you.  

3.4 We only provide services within the UK. Our website is solely for the promotion of our services in the  Greater Manchester and Cheshire areas. Unfortunately, we do not accept orders from addresses outside  these regions.  

  1. Our services  

4.1 Services may vary slightly from their description. The images of the services on our website are for  illustrative purposes only, and the services may vary slightly from those images.  

4.2 The services and our requirements (and your obligations) in respect of the services:  

(a) You must provide us with all items and accessories that may be necessary for your dog to be  adequately cared for whilst they are under our supervision and care. This includes but is not  limited to food, medication, leads, tags, collars, bedding and clothing. In the event that we find  that your dog requires any additional or replacement supplies whilst in our care, we will notify  you (in advance wherever reasonably possible) that we will purchase such items, and we will  invoice you for the applicable costs. 

(b) We provide regular grooming whilst providing the services. In the event, however, that your dog  is delivered to us with excessive knots or tangled fur, or is unusually dirty, we reserve the right to  charge you for any additional time spent by us in managing and resolving these issues. 

(c) You are responsible for any veterinary fees and related costs and charges that may be incurred  (on whatever grounds) whilst you dog is in our care. We will notify you (in advance wherever  reasonably possible) of such fees and charges, and will invoice you accordingly. We will also  charge you for transportation costs to and from the veterinary practice (minimum cost of £10, plus 30p a mile). 

(d) You must notify us of any behavioural problems and of any health or sickness issues at the time  of booking, and again immediately prior to delivery to us of your dog. Failure to do so may result  in additional charges being raised and also in the cancellation of the contract. 

(e) Should we be required to undertake any additional work not agreed in the specification in your  order (including but not limited to collecting food, medication and keys) we reserve the right to  charge you for our reasonable costs. 

(f) We are fully insured for public liability cover and hold pet insurance cover up to £5 million, but  wherever possible your dog should have appropriate pet insurance. We reserve the right to  refuse or cancel a booking if your dog is not so insured. 

(g) Your dog must be microchipped (as per The Microchipping of Dogs (England) Regulations  2015), and must also wear a tag with your contact details. 

(h) Your dog must be fully vaccinated and on an appropriate regular flea and worm control regime.

(i) Whilst we will exercise all skill and care in looking after your dog, responsibly and safely, we are  not liable for any loss, injury or death to your dog unless arising from our negligence whilst they  are in our care or under our supervision. 

(j) Under the contract, you consent to us administering any general first aid treatment as may be  reasonably necessary, including tick removal and the bandaging of wounds. In the case of  emergencies we reserve the right to seek veterinary treatment (see Clause 4.2(c)). 

(k) We do not accept unneutered male dogs over 9 months’ old for Boarding or Doggy Day-care services. 

4.3 Specific terms for our various services.  

(a) Dog walking:  

(i) Prior to the first booking we will arrange a 20-minute trial walk to ensure that your dog is  adequately trained and socialised. We will not charge a fee for the trial walk. We reserve the right to cancel the contract at any time and with immediate effect if your dog does  not respond well to the walker and/or to other dogs, and/or otherwise displays  aggressive or anti-social behaviour. 

(ii) Your dog will be walked and exercised on a lead at all times, unless we agree otherwise  with you in advance and you have completed our disclaimer form. 

(iii) We reserve the right to cut short a walk in the event that the walker considers it  necessary or appropriate for the safety of your dog in the case of extreme weather  conditions (including torrential rain and/or thunder storms or intense heat). 

(iv) If you require your dog to be towelled off after a walk please provide a suitable towel,  and you must provide all items that are necessary for us to adequately care for your  dog. 

(v) We provide a “mud daddy” washing unit to wash off excess mud after each walk. Please  notify us if you do not wish us to use this on your dog. 

(vi) We will make all reasonable efforts to ensure that your property is safe and secure in  your absence, and all alarm codes and keys will be kept secure by us at all times. We  shall not be liable for any burglaries, accidents and/or other losses or damage caused  by your dog, and we assume no risk in such cases.  

(b) Doggy Day-care and Boarding:  

(i) Doggy Day-care hours are between 8am and 6pm each day (unless we agree other  hours with you in writing in advance). In the event that you exceed these hours we  reserve the right to raise an additional charge and/or to cancel the contract. In the event  that you need to extend these hours (for whatever reason) you must notify us as soon as  possible in order that we can make appropriate provision. An additional charge will be  applied to your booking.

(ii) Prior to the provision of any services under clause 4.3(b)(i), your dog must undergo a  half-day (4-hour) trial at our premises. We will charge a fee of £17 for the trial but this  sum will be credited to your order if and when your dog passes the familiarisation visit and is accepted by us. We reserve the right to cancel the contract at any time and with  immediate effect if your dog does not respond well to our staff, our environment and/or  to other dogs, and/or otherwise displays aggressive or anti-social behaviour. 

(iii) Boarding hours are usually between 9am and 9am, unless we agree other hours with  you in writing in advance, such as 24 hours from drop-off). In the event that you exceed  these hours we reserve the right to raise an additional charge and/or to cancel the  contract. In the event that you need to extend these hours (for whatever reason) you  must notify us as soon as possible in order that we can make appropriate provision. An  additional charge will be applied to your booking.  

(iv) Prior to the provision of any services under clause 4.3(b)(iii), your dog must undergo a  familiarisation visit at our premises. We will charge a fee of £28 for the familiarisation  visit but this sum will be credited to your order if and when your dog passes the  familiarisation visit and is accepted by us. We reserve the right to cancel the contract at  any time and with immediate effect if your dog does not respond well to our staff, our  environment and/or to other dogs, and/or otherwise displays aggressive or anti-social  behaviour. 

(v) Should your dog behave in an aggressive and/or uncontrollable manner or display  antisocial or difficult behaviour to the extent that we reasonably consider that they  constitute a danger to other animals and/or to our staff, and we consider such  behaviour to be beyond what is reasonably acceptable, we reserve the right to place  your dog in an alternative safe environment. We will notify you of such a requirement as  soon as practicably possible, and we will charge you for all such additional costs,  including (but not limited to) a £20 transfer fee.  

(vi) In the event that your dog attacks, or is involved in a fight with, another dog and/or  member of staff, resulting in injury and/or damage, you will be liable for any resulting losses incurred including, but not limited to, payment of veterinary and/or medical fees. 

(vii) In the event of a medical or behavioural emergency, we reserve the right to arrange for  your dog to be under the care of an alternative and appropriately experienced person,  and we shall use our best endeavours to ensure that this is undertaken in a suitable  environment. 

(viii) You must ensure that all appropriate medication and food supplies are provided to us  for the entire duration of your dog’s stay with us. In the event that we are required to  purchase additional supplies for your dog we will charge you for all costs and charges  incurred by us on your behalf. Such charges must be paid by you upon collection of  your dog at the end of their stay with us.

(ix) We reserve the right to charge for any damage (other than reasonable wear and tear)  caused to our premises (and to our furniture and furnishings) by your dog during their  stay with us.  

(x) We accept dogs above 1 year old for boarding but we may accept dogs aged between  4 months and 12 months old strictly at our discretion (and based on our initial  assessment).  

(xi) We reserve the right to decline to care for any dog that we consider to be unwell (visibly  or otherwise) at the time that your dog falls under our care. We also reserve the right to  end the booking if your dog is in season, or due to come into season, whilst under our  care. We shall not be liable for any costs or expenses that you may incur (reasonably or  otherwise) in the event of a booking ending in these circumstances. 

(xii) In the event that you fail to collect your dog, and neither you nor your emergency  contact has contacted us within 5 days after the due collection time and date (as stated  on the order), we will conclude that your dog has been abandoned. In such  circumstances, we reserve the right to place the dog with an animal charity, and any  costs incurred by us will be charged to (and payable by) you. 

(c) Home visits and feeding:  

(i) We will make all reasonable efforts to ensure that your property is safe and secure in  your absence, and all alarm codes and keys will be kept secure by us at all times. We  shall not be liable for any burglaries, accidents and/or other losses or damage caused  by your dog, and we assume no risk in such cases.  

(ii) You must provide all items that are necessary for us to adequately and appropriately  care for your dog in your absence. 

(iii) Unless you inform us in writing in advance to the contrary, we will feed all of your dogs  at the same time and in the same room.  

  1. Your rights to make changes  

5.1 If you wish to make a change to the services that you have ordered please contact us. We will let you know  if the change is possible. If it is possible we will let you know about any changes to the price of the services,  the timing of supply the services or anything else which would be necessary as a result of your requested  change, and then ask you to confirm whether you wish to go ahead with the change. If we cannot make the  change or the consequences of making the change are unacceptable to you, you may want to end the  contract (see clause 8). 

  1. Our rights to make changes  

6.1 Minor changes to the services. We may, from time to time change the services:  (a) to reflect changes in relevant laws and/or regulatory requirements; and

(b) to implement minor technical adjustments and/or improvements. These changes will not affect  your use of the services. 

6.2 More significant changes to the services and these terms. In addition, and as we may have already  explained to you over the telephone or in the course of email exchanges, we may make the following  changes to these terms or to the services, but if we do so we will notify you and you may then contact us to  end the contract before the changes take effect and receive a refund for any services paid for but not  received:  

(a) The specification and delivery of the services; and 

(b) The cost of the services, and related charges.  

  1. The manner in which we provide the services to you  

7.1 When we will provide the services. During the order process we will let you know when we will provide the  services to you. If these are ongoing services, we will also tell you during the order process when and how  you can end the contract.  

(a) If the products are one-off services. We will begin the services on the date agreed with you  during the order process. The end date for the services will also be as agreed with you during  the order process, where appropriate.  

(b) If the products are ongoing services. We will supply the services to you until you end the  contract as described in clause 8 or we end the contract by written notice to you as described in  clause 10.  

7.2 We are not responsible for delays outside our control. If our supply of the services is delayed by an event  outside our control then we will contact you as soon as possible to let you know and we will take steps to  minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event,  but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any  services you have paid for but not received.  

7.3 If you are not at home when we attend your property either to provide the services or to collect your dog.  If no one is available at your address to allow us access to your dog or to provide the services (in full or in  part), we will leave you a note informing you of how to resolve the issue (if possible), or to confirm that our  contract is terminated, and we reserve the right to charge you additional costs incurred by us as a result of  your actions or inaction. If, despite our reasonable efforts, we are unable to contact you or re-arrange  access to your property, or collection of your dog, we may end the contract and clause 10.2 will apply.  

7.4 If you do not collect your dog from us. If you do not collect your dog from us at the conclusion of the  provision of the services by us, as arranged and/or as per the terms of your order, we will contact you  informing you of how to resolve the issue (if possible), or to confirm that our contract is terminated, and we  reserve the right to charge you additional costs incurred by us as a result of your actions or inaction. If,  despite our reasonable efforts, we are unable to contact you or re-arrange the collection of your dog, we  may end the contract and clause 10.2 will apply. Clause 4.3(b)(xi) may also apply. 

7.5 Your legal rights if we deliver the services late. You have legal rights if we are late in the delivery of any  services, contrary to the terms of your order. If we miss the delivery deadline for any services then you may  treat the contract as at an end straight away if either of the following apply:  

(a) we have refused to deliver the services; or 

(b) delivery of the services within the agreed timeframe and/or by the agreed deadline was essential  (taking into account all the relevant circumstances), and you told us before we accepted your  order that delivery of the services within the agreed timeframe and/or by the agreed deadline  was essential. 

7.6 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or  do not have the right to do so under clause 7.5, you can agree a new deadline for delivery of the services,  which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline. 

7.7 Ending the contract for late delivery. If you choose to treat the contract as at an end as a result of the late  delivery of the services under clause 7.5, you can cancel your order for any of the services that have not yet  been delivered. Where late delivery of the services is due to our fault or error, we will refund any sums you  have paid to us for those services that were delivered late (or not delivered at all). 

7.8 What will happen if you do not give required information to us. We need certain information from you so  that we can supply the services to you, as per the order form. If you fail so, we will contact you in writing to  ask for this information. If you do not give us this information within a reasonable time of us asking for it, or  if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will  apply) or make an additional charge of a reasonable sum to compensate us for any additional work that is  required as a result. We will not be responsible for providing the services late or not supplying any part of  the services if the delay is caused by you not giving us the information we need within a reasonable time of  us asking for it.  

7.9 Reasons we may suspend the supply of services to you. We may have to suspend the supply of services to:  (a) deal with technical problems or make minor technical changes; 

(b) update the services to reflect changes in relevant legal and regulatory requirements; 

(c) make changes to the services (or to your order for the services) as requested by you or notified  by us to you. 

7.10 Your rights if we suspend the supply of services to you. We will contact you in advance to tell you we will  be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend  the services for longer than 6 hours in any 48 hour period, we will adjust the price so that you do not pay  for the services whilst they are suspended. You may contact us to end the contract if we suspend some or  all of the services, or tell you we are going to suspend some or all of the services, in each case for a period  of more than 6 hours in any 48 hour period, and we will refund any sums you have paid in advance for  those services and any other services that would have been provided during the period following your  cancellation of the contract. 

7.11 We will also suspend the supply of the services to you if you do not pay. If you do not pay us for the  services when you are supposed to (see clause 12.3) and you still do not make payment within 1 (one) day of us reminding you that payment is due, we may suspend supply of the services until you have paid us the  outstanding amounts. We will contact you to tell you we are suspending supply of the services. As well as  suspending the services we can also charge you interest on your overdue payments (see clause 12.4). We  also reserve the right to cancel the contract should you fail to pay the agreed sums under your order.  

  1. Your rights to end the contract  

8.1 You can always end your contract with us. Your rights when you end the contract will depend on (i) your  order, (ii) whether there is anything wrong with the services, (iii) how we are performing and (iv) when you  decide to end the contract:  

(a) If there is a problem with the services or in our performance and provision of the services, see  clause 11;  

(b) If you want to end the contract because of something we have done or not done, or something  we have told you we are going to do, see clause 8.2;  

(c) If you have just changed your mind about the services, see clause 8.3. You may be able to get a  refund if you are within the cooling-off period, but this may be subject to deductions (and you  will have to pay for any services already provided to you under your order);  

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.  

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract  for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for  any services which have not been provided and you may also be entitled to compensation. The reasons  are:  

(a) we have told you about an upcoming change to the services or to these terms which you do not  agree to (see clause 6.2); 

(b) we have told you about an error in the price or description of the services you have ordered and  you do not wish to proceed; 

(c) there is a risk that supply of the services may be significantly delayed because of events outside  our control; 

(d) we have suspended supply of the services for technical reasons, or we notify you that we are  going to suspend the services for technical reasons, in each case for a period of more than 6 hours in any 48 hour period; or 

(e) you have a legal right to end the contract because of something we have done wrong (including  because we have delivered late (see clauses 7.5. and 7.7). 

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought over the telephone and/or by exchange of emails, you have a legal right to change your mind

within 14 days and to receive a refund in respect of those services not yet provided to you. These rights,  under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.  

8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in  respect of services that have already been provided or completed, even if the cancellation period is still  running. 

8.5 How long do I have to change my mind? Your order with us involves the provision of services, and you  therefore have 14 days after the day we email you to confirm acceptance of your order. However, once we  have completed the services you cannot change your mind, even if the period is still running. If you cancel  after we have started to provide the services, then you must pay us for all services provided up until the  time you tell us that you have changed your mind.  

8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not  at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract  before it is completed, but you may have to pay us compensation. A contract for services is completed  when we have finished providing the services and you have paid for them. If you want to end a contract  before it is completed where we are not at fault, please contact us to let us know. The contract will end  immediately and we will refund any sums paid by you for services not yet provided. However, we may  deduct from that refund (or, if you have not made an advance payment, charge you) reasonable  compensation for the net costs we will incur as a result of your ending the contract: depending on the  precise service(s) in question, and depending on the date on which you end the contract (and how far in  advance of the provision of the services you inform us that you want to end the contract), this will be a  percentage of the total contract price calculated as per the Cancellation Charges’ Table at clause 16. This is  in order to compensate us for the costs we will incur as a result of your changing your mind. (In taking your  booking, we may have had to turn down another booking.)  

  1. How to end the contract with us (including if you have changed your mind)  

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the  following:  

(a) Email. Email us at hello@aadogs.co.uk. Please provide details of your order, and your name and  address.  

(b) Online. Complete the form on our website.  

9.2 How we will refund you. We will refund you the price you paid for the services, usually by the method you  used for payment. However, we may make deductions from the price, as described below.  

9.3 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your  right to change your mind, we may deduct from any refund an amount to cover the services already  supplied by us, up until the time you tell us that you have changed your mind. The amount will be in  proportion to the services that have been supplied, as against the full coverage of the contract.

9.4 When your refund will be made. We will make any refunds due to you as soon as possible, and we will  endeavour to refund any monies to you within 14 days of you telling us that you have changed your mind (if  within 14 days of the date of your order) or that you wish to end the contract. 

  1. Our rights to end the contract  

10.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:  

(a) you do not make any payment to us when it is due and you still do not make payment within 1 day of us reminding you that payment is due; 

(b) you do not, within a reasonable time of us asking for it, provide us with information that is  necessary for us to provide the products, for example, your dog’s medical history or medication  requirements; 

(c) you do not, within a reasonable time, allow us to collect your dog or you fail to collect your dog  from us; or 

(d) your dog is uncontrollable and/or dangerous. 

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause  10.1 we will refund any money you have paid in advance for services we have not yet provided but we may  deduct or charge you reasonable compensation for the costs we will incur as a result of your breaking the  contract. This will be a percentage of the total contract price calculated as per the Cancellation Charges’ 

Table at clause 16. This is in order to compensate us for the net costs we will incur as a result of your  breaking the contract.  

10.3 We may withdraw the services. In the unlikely event that we withdraw or discontinue any particular service,  we will write to you to let you know at least 4 weeks in advance of our stopping the supply of the services.  We will refund any sums you have paid in advance for any services which have not been or will not be  provided.  

  1. If there is a problem with the services  

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact  us. You can telephone us on 07748 907858 or write to us at hello@aadogs.co.uk.  

11.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this  contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in  these terms will affect your legal rights. 

Summary of your key legal rights  

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please  visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. 

We supply services, and accordingly the Consumer Rights Act 2015 says that:

 

1) you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some or all of  your money back if we are unable to remedy the issue (and fix the service); and 

2) if you haven’t agreed a time beforehand, it must be carried out within a reasonable time. See also clause 8.3.

 

  1. Price and payment  

12.1 Where to find the price for the services. The price of the services will be the price as agreed with you and  set out in your order (which will then be included in our confirmation of your order). We use our best efforts  to ensure that the price of the services advised to and agreed with you is correct. However please see  clause 12.2 for what happens if we discover an error in the price of the services you order.  

12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the  services we provide may be incorrectly priced. We will normally check prices before accepting your order  so that, where the correct price of the services as at your order date is less than our stated price at your  order date, we will charge the lower amount. If the product’s correct price at your order date is in fact  higher than the price stated to you, we will contact you for your instructions before we accept your order. If  we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably  have been recognised by you as a mispricing error, then we reserve the right to end the contract, and  refund to you any sums you have paid.  

12.3 When you must pay and how you must pay. We accept payment by electronic bank transfer or (in limited  cases) by cheque. We require you to pay 100% of the cost of the services (as set out in your order) in  advance. We will raise an invoice upon confirmation of your order and you must pay the invoice on or  before the date in the order confirmation. This will usually be within 2 days of the date of the order  confirmation, and no later than the first date on which the services are to be provided. 

12.4 We can charge interest if you pay late. If you do not make any payment to us in accordance with the order  (and our confirmation of your order) we may charge interest to you on the overdue amount at the rate of  6% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a  daily basis from the due date until the date of actual payment of the overdue amount, whether before or  after judgment. You must pay us interest together with any overdue amount.  

12.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to  let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved  we will charge you interest on correctly invoiced sums from the original due date.  

  1. Our responsibility for loss or damage suffered by you  

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these  terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this  contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage 

that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the  time the contract was made, both we and you knew it might happen, for example, if you discussed it with  us during the order process.  

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes  liability for death or personal injury caused by our negligence or the negligence of our employees, agents  or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation  to the services, including the right to receive services which are (i) as described and which match  information or examples we provided to you, (ii) fit and suitable for any particular reasonable purpose made  known to us, and (iii) supplied with reasonable skill and care.  

13.3 When we are liable for damage to your property. If we are providing services in your property, we will make  good any damage to your property caused by us while doing so. However, we are not responsible for the  cost of repairing any pre-existing faults or damage to your property that we discover while providing the  services, or for damage to your property which is caused by or results from the behaviour of your pets, 

including but not limited to your dog(s). Any damage which you allege we have caused must be proven. 

14. How we may use your personal information  

14.1 How we may use your personal information. We will only use your personal information as set out in our  Privacy Policy. You can find our Privacy Policy on our website at Privacy Policy. 

  1. Other important terms  

15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these  terms to another organisation. We will always tell you in writing if this happens and we will ensure that the  transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact  us to end the contract within 14 days of us telling you about it and we will refund you any payments you  have made in advance for services not yet provided.  

15.2 You cannot transfer your rights to someone else. You may not transfer your rights or your obligations under  these terms to another person.  

15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall  have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other  person in order to end the contract or make any changes to these terms.  

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these  terms operates separately. If any court or relevant authority decides that any of them are unlawful, the  remaining paragraphs will remain in full force and effect.  

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that  you do anything you are required to do under these terms, or if we delay in taking steps against you in  respect of your breaking this contract, it will not mean that you do not have to do those things and it will 

not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not  chase you but we continue to provide the services, we can still require you to make the payment at a later  date.  

15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed  by English law and you can bring legal proceedings in respect of the products in the English courts.  

  1. Notice of cancellation of services, and charges for the same, when you change your mind outside the 14- day statutory period (Cancellation Charges’ Table):  

16.1 Dog walks:  

(a) for cancellations of walks for a period of 1 week or more: 1 month’s written notice; (b) for cancellations of walks for a period of less than 1 week: 1 week’s written notice.  

(c) If the required notice is not given, then we will charge you for our reasonable costs and losses as  a result of your cancellation.  

16.2 Doggy Day-care and Boarding:  

(a) for all cancellations there is an administration charge of £15 deducted, in addition to the  following: 

(b) for cancellations on more than 30 days’ notice (and subject to clause 16.2(a)): full refund; 

(c) for cancellations on between 20 and 30 days’ notice (and subject to clause 16.2(a)): we may  retain up to 25% of the order charges; 

(d) for cancellations on between 10 and 19 days’ notice (and subject to clause 16.2(a)): we may  retain up to 50% of the order charges; and 

(e) for cancellations on less than 10 days’ notice (and subject to clause 16.2(a)): we may retain up to  100% of the order charges. 

16.3 Home visits and feeding:  

(a) for cancellations made 48 hours or more in advance: full refund; 

(b) for cancellations made less than 48 hours in advance: we may retain up to 100% of the order  charges.